It's a relationship management solution to bring companies and people closer together. It's an integrated CRM platform that offers all departments a single, shared view of each customer.
Benefits of Implementing Salesforce Technology:
Salesforce Products
Sales Cloud
Sell faster, smarter and more efficiently with AI in Sales Cloud. Eliminate manual processes, optimize lead management, sales planning and pipeline visibility with automation. Drive B2B and other channel growth with actionable insights, real-time reporting and AI-powered analytics.
Service Cloud
Transform customer support: automate, optimize interactions and resolve problems quickly, providing a unique experience and building customer loyalty. Benefit from the help of AI and AgentForce: to summarize complaints, or requests for assistance/support; to create solid knowledge bases that help your team; to be the first point of contact with the Customer, guaranteeing uniformity and identity in service.
Marketing Cloud
Increase ROI and win over your customers by automating multichannel campaigns and personalizing their journey. Enhance customer segmentation and place your offer in a differentiated way. Automate contact with customers according to their preferences.
Einstein 1 Platform
Create digital experiences that connect data, customers and your company with AI. Automate processes, develop applications easily using solutions with little development effort, and integrate the Data Cloud to offer a complete view of the customer and personalized experiences at the right time.
Commerce Cloud
Transform the buyer's journey with AI in e-commerce, delivering personalized and scalable campaigns, improving order management and adapting to the needs of your business.
